FAQs
About our boxes
What is Craftily?
Craftily is a craft subscription box company dedicated to sparking your creativity and encouraging lifelong learning. Each box is carefully curated by our team to provide you with engaging and enjoyable craft projects.
Boxes are available for subscription, one-time purchase, or Party Pack orders for larger groups!
Additionally, all Craftily orders come with a 30-day money-back guarantee and easy returns, so there is zero risk!
Do I need to buy any tools or supplies myself?
All the craft supplies you need will be included in your box! However, some crafts may require common household items like tape, scissors, or a lighter.
Are Craftily boxes child-friendly?
Yes! All of our boxes are designed for individuals ages 12 or older. However, for younger children, we recommend parent supervision and guidance, as some crafts (e.g., painted candles) require materials like a lighter or involve pieces that may become hot to the touch.
How difficult are the crafts?
Our crafts can typically be completed within a few hours and require no prior skill. Each box includes a clear set of instructions (either digital or in-box) and some crafts also have access to video tutorials to guide you along the way! All of this material is located in the Learn Your Craft portion of our website!
How hard is it to follow the instructions for each craft as a beginner?
Haven't done this type of craft before? No problem! Our detailed instructions are designed to teach beginners with no prior experience how to create something new.
Are there options to do crafts with friends or family members?
Absolutely! We offer craft Party Packs, where you can purchase materials for multiple people. Each Party Pack comes at a discounted rate and includes enough craft materials for each person to receive the equivalent of one full box.
I can't find the card with a password in my kit, what do I do?
If you can't find the card with the password in your kit, we're here to help! Please contact us with the email address used for your order and specify which craft you're missing the code for. We'll promptly provide you with the necessary access code.
How subscriptions work
How much does a subscription cost? What is included?
Craftily subscription boxes range from $28 to $31 per month. All subscriptions also come with free shipping!
Each box includes all the supplies you'll need, along with detailed instructions to guide and inspire your crafting experience!
How do I apply a discount code?
To apply a discount or promo code, enter the code during the checkout process. When prompted for shipping information, look for the section where you can enter your code. After entering the code, click "Apply" to add the discount to your order.
Can I choose which craft I get each month?
Currently, our subscription craft boxes are a surprise each month. If you have a specific craft from our website that you'd like to receive in a particular month, please contact us, and we'll do our best to accommodate your request!
Where can I access the instructions for my craft?
You can access the instructions for your craft on the "Learn Your Craft" page of our website. Each craft comes with a detailed PDF instruction sheet, and may also include tutorial videos and a printed copy of the instructions in the box.
To access these materials, visit the "Learn Your Craft" page and locate the craft you received. If you're not logged into your Craftily account, you'll be prompted to sign in or create an account. Once logged in, enter the password found on the card in your box. If you have any questions, please feel free to contact us!
Manage account & subscriptions
When will I be charged for my subscription?
Your card will be charged on the day you start your subscription. After the first payment, Craftily standardizes billing on the 28th of each month. This is a recurring charge unless you purchase a one-time box or Party Pack.
In order to prevent back-to-back billing, for subscriptions started between the 11th and 27th of a given month, the next charge will occur on the 28th of the following month. For example, if you subscribe on March 15th, your next charge will be April 28th, and then on the 28th of each subsequent month. However, if you subscribe on March 5th, your next billing date will be on March 28th.
Can I pause my subscription?
Yes! You can pause your subscription at any point.
Can I change my subscription billing date?
At Craftily, billing dates are standardized. Your first subscription payment is made at the time of subscribing, and future boxes are billed on the 28th of the month.
How do I cancel my subscription?
We’re sorry to see you go! In order to cancel your subscription, go to your account page and click ‘manage my subscription,’ where you will be able to cancel!
How do I update my billing information?
You can update your billing information at any time from your My Account page. You can edit your payment details (e.g., credit card number) and/or billing address from your Account tab.
Shipping
How much does shipping cost?
All subscriptions include free shipping to anywhere in the continental United States. Non-subscription orders (e.g., Party Packs, Individual Kits) receive free shipping on orders of $60 or more. For non-subscription orders under $60, we charge a flat rate of $5.00 per box.
When will my order ship?
For your first box, we’ll ship it as soon as possible after receiving your order. Subsequent boxes will be shipped towards the beginning of each month following your billing cycle.
To avoid back-to-back shipments, subscriptions started between the 11th and 27th of the month will have their next charge on the 28th of the following month. For example, if you subscribe on March 15th, your next charge will be on April 28th.
Where do you ship to?
We currently ship our boxes anywhere within the continental United States. If you'd like to be able to purchase a box from another location, please contact us to express your interest.
I haven't received my box. What do I do?
If you haven’t received your box yet, please contact us! As a reminder, Craftily ships boxes once per month towards the front of each month. This is further detailed in our Shipping Policy.
What is your return or refund policy?
All Craftily orders come with a 30-day money-back guarantee (as long as the items are unused) and easy returns, so there is zero risk!
Do I have to return any of the supplies in my box?
No! All the supplies from Craftily are yours to keep.
Giving Craftily as a gift
Can I give Craftily boxes as a gift?
Yes! Our craft boxes make excellent gifts! You can gift either a Subscription or Individual Kits to others.
Do you offer gift wrapping?
Unfortunately, at this time we do not offer gift wrapping.
I received a Craftily gift card - what do I do now?
You are able to redeem your gift card at the Checkout page of our website!
General support
How do I report a problem with my box?
We are sorry that there is a problem with your box! If any box contents are damaged, lost, or missing, our customer care team is happy to help! Please contact us directly and we will do our best to make it right.
Do you have a referral or affiliate program?
Yes we do! For information, please visit our Affiliate Program page.
If you are an Affiliate looking to log into your account, you may log in here.
How do I contact Craftily?
If you'd like to get in contact with a member of our team, please contact us with any questions or inquiries!
Why does Craftily want to know my birthday?
When you Create an Account with Craftily, we request your birthday in order to have the opportunity to send you something special on your birthday!
International
Do you ship internationally?
Unfortunately, at this time we are only able to ship within the continental United States. If there is a specific location you would like to ship to, please contact us directly to express your interest.
Do you ship to every US state?
We currently ship to all continental United States, which excludes Alaska and Hawaii and other territories.